CUSTOMER INFORMATION

SHIPPING & RETURNS

Last updated September 7, 2026

ORDER PROCESSING

Orders are subject to product availability and inventory verification. The Original Edition is limited legacy inventory and is fulfilled in black unless a product offer explicitly states otherwise. New Edition color selections are fulfilled according to the color chosen during checkout.

SHIPPING

We sell physical products that require a deliverable shipping address. Individual New Edition shelves and Starter and Founders Bundles include free standard shipping to addresses within the contiguous United States. Expedited service and destinations outside the contiguous United States are calculated separately when available and shown before payment. Delivery dates are estimates and may be affected by the carrier or destination.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at hello@thepocketshelf.com. We cannot guarantee a change after an order has entered fulfillment.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us promptly after delivery with your order information and a description of the problem. We will review the issue and provide the appropriate replacement, return, or refund instructions.

RETURNS

Contact us before sending a product back so we can confirm eligibility and provide return instructions. Products returned without prior authorization may not be identifiable or eligible for a refund. Any approved refund is issued to the original payment method after the returned item is received and reviewed. Original shipping charges are not refundable unless required by law or the return is due to our error.

CONTACT

The Pocket Shelf is based in Port Charlotte, Florida, United States. For shipping, return, or order questions, email hello@thepocketshelf.com.